Privacy Policy

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Casa Alta Mare respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry or reservation, or use our services.

1. Who We Are

Casa Alta Mare is a private seaside residence in Skidi, Corfu, Greece, operated by:

D. PEZAROS & Co GP
Agios Matthaios – Skidi
49084 Corfu, Greece

Casa Alta Mare operates under the MC Luxury Hospitality brand.

For the purposes of applicable data protection legislation, D. PEZAROS & Co GP acts as the Data Controller for the personal information described in this Privacy Policy.

Contact details:

Casa Alta Mare
Skidi, Corfu, Greece
Email: contact@casaaltamare.com
Tel: +30 697 6619 502

2. Personal Data We May Collect

Depending on how you interact with us, we may collect:

• Your name and contact details, including email address and telephone number

• Information submitted through enquiry, booking or contact forms

• Arrival and departure dates and other booking information

• Number and composition of guests

• Identification or passport information where required for legal, registration or accommodation purposes

• Billing and transaction information

• Communications with us by email, telephone, messaging applications or other channels

• Information relating to requests for additional services or concierge arrangements

• Technical information such as IP address, browser type, device information and website usage data

• Cookie and consent preferences

Please do not provide sensitive personal information unless it is genuinely necessary for us to fulfil a specific request or service.

Where special-category personal data, such as health information, is necessary in connection with a guest-requested service, it will be processed only where permitted by applicable data protection law and limited to what is necessary for that specific purpose.

3. How We Collect Your Information

We may receive personal data:

• Directly from you when you contact us, complete a form or make a booking

• Through our online booking system

• Through banks, payment gateways or authorised payment service providers

• From authorised travel agents, tour operators, booking platforms or accommodation partners where they make or manage a reservation on your behalf

• Automatically when you visit our website through essential cookies and, where you have provided consent, analytics or similar technologies

4. How We Use Your Personal Data

We may process your personal information in order to:

• Respond to enquiries and provide quotations

• Process, confirm and manage reservations

• Communicate with you before, during and after your stay

• Arrange requested services such as transfers, concierge services or other guest requirements

• Process payments and security pre-authorisations

• Comply with accounting, tax, accommodation registration and other legal obligations

• Maintain the safety and security of our guests, property and website

• Resolve disputes, complaints or legal claims

• Improve our website and guest experience

• Measure website performance where analytics consent has been provided

• Send promotional communications only where permitted by applicable law and subject to appropriate consent or opt-out rights

5. Legal Basis for Processing

We process personal information only where an appropriate legal basis applies.

Depending on the circumstances, this may include:

Performance of a Contract or Pre-Contractual Steps

For example, when responding to a booking enquiry, processing a reservation or providing accommodation and related services.

Legal Obligation

Where we are required to retain, process or provide information for tax, accounting, regulatory, guest registration or other legal purposes.

Legitimate Interests

Where processing is necessary for the proper operation, administration, security and protection of our business, property and website, provided that those interests do not override your fundamental rights and freedoms.

Consent

Where consent is required, for example for certain non-essential cookies, analytics technologies, marketing communications or, where appropriate, the processing of specific information requested in connection with a guest service.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Payments

Payments may be processed through banks, payment gateways, card processors or other authorised payment service providers.

Payment card information is processed through the relevant secure payment provider.

Casa Alta Mare does not require Guests to provide full credit or debit card details through ordinary email communication.

Payment providers process personal information in accordance with their own privacy, security and regulatory obligations.

7. Sharing Your Personal Data

We do not sell personal data.

Personal information may be shared only where reasonably necessary with appropriate recipients, including:

• Website hosting and technology providers

• Booking and reservation system providers

• Banks and payment service providers

• Accountants, legal advisers and professional consultants

• Property management and authorised operational personnel

• Service providers involved in fulfilling a Guest request

• Travel agents, tour operators and booking partners where relevant to a reservation

• Public authorities, tax authorities, regulatory bodies or law-enforcement authorities where disclosure is legally required

We limit the information shared to what is reasonably necessary for the relevant purpose.

8. Wix Website Platform

Our website is created and hosted using the Wix platform.

Wix and its infrastructure or service providers may process certain personal, technical and website-related information in connection with website hosting, security, operation and related services.

Where Wix or its service providers process information on our behalf, such processing is subject to the applicable contractual and data protection arrangements.

Wix and certain associated service providers may also process information in accordance with their own privacy policies where applicable.

Where legally required, non-essential tracking technologies are subject to your cookie consent preferences.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly, securely and efficiently.

Other cookies, including analytics or marketing technologies, are used only where permitted and, where required by law, after you have provided consent.

You can accept, reject or manage non-essential cookies through the cookie consent options available on the website.

Changing or withdrawing consent does not affect essential cookies required for the basic operation and security of the website.

For more detailed information about the cookies and similar technologies used on this website, please refer to our Cookie Policy and the cookie settings available through the website’s consent banner.

10. International Data Transfers

Some technology or service providers may process personal data outside Greece or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, appropriate legal mechanisms and safeguards will be used where required by applicable law.

These may include, where applicable:

• An adequacy decision recognised under applicable data protection law

• Standard Contractual Clauses

• Other legally recognised safeguards for international data transfers

11. How Long We Keep Your Data

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• The duration of the booking or customer relationship

• Applicable accounting and tax requirements

• Legal or regulatory obligations

• The need to establish, exercise or defend legal claims

• The type and sensitivity of the information involved

• Your consent, where processing is based on consent

When personal data is no longer required, it will be deleted, anonymised or otherwise securely disposed of in accordance with applicable requirements.

12. Data Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal information is limited to persons and service providers who reasonably require it for legitimate business or legal purposes.

However, no internet transmission, electronic communication or electronic storage method can be guaranteed to be completely secure.

13. Your Data Protection Rights

Subject to the conditions and exceptions provided by applicable data protection law, you may have the right to:

• Request access to personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of processing

• Object to certain processing

• Receive certain personal data in a portable format

• Withdraw consent where processing is based on consent

• Object at any time to the use of your personal data for direct marketing

These rights are not absolute and may be subject to legal conditions, exemptions or retention obligations.

Casa Alta Mare does not currently use solely automated decision-making that produces legal or similarly significant effects on Guests or website visitors.

To exercise your data protection rights, please contact:

contact@casaaltamare.com

We may need to verify your identity before completing a request in order to protect your personal information.

14. Complaints

If you have concerns about how we collect or process your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA), the supervisory authority responsible for data protection in Greece.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, booking services, social media platforms, maps or other external services.

Those websites and services operate independently and have their own privacy policies and practices.

Casa Alta Mare is not responsible for the privacy practices, content or security of third-party websites once you leave our website.

We encourage you to review the privacy policies of any third-party service you choose to use.

16. Children

Casa Alta Mare does not intentionally collect personal information directly from children for marketing purposes.

Where information relating to minors is required as part of a family reservation, guest registration or other legal accommodation requirement, that information should be provided by a parent, guardian or responsible adult.

Such information will be processed only for the purposes for which it is required and in accordance with applicable data protection law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website technologies, business practices or legal requirements.

The latest version will always be published on this website together with the date of the most recent update.

Casa Alta Mare Seaside Residence
Operated by D. PEZAROS & Co GP
Under the MC Luxury Hospitality brand
Skidi, Corfu, Greece

Email: contact@casaaltamare.com
Tel: +30 697 6619 502